Contact your Body Armor 4x4 Distributor or Body Armor 4x4 directly regarding any issue prior to removing product from vehicle. If it appears said product is warrantable, you will be given a Return Authorization Number (RA #) and asked to return said product freight pre- paid. The RA # must appear on the outside of the carton/box of any returned product. Unauthorized returns will be refused. RA # must be given by Body Armor 4x4 in advance of return.